At Quaint Oak Mortgage, protecting your confidential information is of the utmost importance. To help you feel confident that your sensitive information is secure, learn about our email encryption program.
Why We Encrypt Our Emails
To ensure the confidentiality of your personal and financial information that Quaint Oak Mortgage sends you via email, we utilize an email Encryption Service. This service allows you to receive, send, read and reply to all of our email communications
seamlessly and with confidence that your information is secure. Email encryption protects the information in an email while it moves across the Internet. While it would be highly unusual for an email to be accessed by an unauthorized
individual during the sending period, Quaint Oak Mortgage is committed to taking every precaution to ensure this does not happen.
If you choose to correspond with us through email, there are quick and easy steps you need to take to help us enroll you in our Secure Message Center.
Creating an Account
When you access our
Secure Message Center for the first time, you will be prompted to create an account that simply requires your email address and a password. This is the login you will use each time you access our Secure Message Center to receive,
send, read and reply to our emails. Once your account is created, you’ll receive a confirmation email with instructions for activating your account.
Receiving Secure Emails
Each time Quaint Oak Mortgage sends you an email through our
Secure Message Center you’ll receive a notification email to your regular email inbox with instructions for opening the encrypted message. Select “Open Message” in the notification email which will take you to the Secure Message
Center where you’ll see our email. If you have not created an account yet, you must do so at this time.
Sending Secure Emails
To send a secure email to someone at Quaint Oak Mortgage, you will need to log in to our
Secure Message Center. Once you are logged in, select Compose, choose your recipient and begin to write your email in the page that opens. Your email will be sent promptly and securely to your recipient.
Frequently Asked Questions
What is secure messaging? Secure messaging is the automatic process of 1) identifying outbound email messages that contain client confidential information and 2) encrypting email messages that are identified as
containing any confidential customer/account identifiers.
What if the recipient does not retrieve the message? If the email recipient does not retrieve the message within 30 days from when it was sent, the sender will receive an expiration notification email and the original
message will be deleted from the website.
When will the email message expire? The message expiration date for this system is 30 days from the date the message is sent and applies to all messages sent and received. This pre-set date appears in the header
section of the message as well as in the Expiration Date column in the Inbox and Sent Message views. This is the maximum number of days a message will be held in the system. Once the expiration date has been reached, the message
contents and attachments are securely deleted. Messages should be saved on your local computer if you need to retain them for any reason.
What is the maximum size of attachments? Attachments are supported in the Compose, Forward and Reply actions. You can attach up to 10 files with a maximum total file size of 15MB.
When are the email accounts purged?
Quaint Oak Mortgage’s email accounts are never purged from the Secure Message Center.
What Internet browsers are recommended to use with the Secure Message Center?
Most Internet browsers function with the Secure Message Center, including Microsoft® Internet Explorer®, Mozilla®, Firefox® and Apple® Safari™.
What mobile devices are recommended to use with the Secure Message Center?
Most major mobile devices and operating systems function properly with the Secure Message Center, including Apple® iPhone® and iPad®, Blackberry® devices and Android® devices.